RESPONSIBILITIES:
- Work actively with team members to analyze and resolve application issues
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis
- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
- Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
- Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
- Actively participate in Change management process with view to manage risk in production environment




- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
- Develop reports that provide trending statistics to track and manage application health and support service performance
- Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor s degree (U.S. or equivalent) and Five-Eight (5-8) years of Software Development Production Management experience

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:
- Computer Science concept of Data Structures in practical use cases
- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
- Positive communication skills with ability to articulate the technical

📌 Senior Support Specialist (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai