About the Role We are looking for an experienced and customer-focused Manager, Customer Success Engineering to lead a team of Customer Success Engineers and deliver exceptional technical support for enterprise customers. In this role, you will be responsible for building a high-performing team, driving operational excellence, and creating a proactive, AI-enabled customer support experience. You will lead technical escalations, improve support processes, and partner closely with cross-functional teams to continuously enhance customer outcomes. This is an opportunity for someone who enjoys solving complex technical problems, leading people, and building scalable support operations in a fast-paced B2 B Saa S environment. Lead and mentor a team of Customer Success Engineers supporting global enterprise customers. Foster a customer-first culture built on trust, ownership, empathy, and technical excellence. Ensure the team develops deep product expertise and robust troubleshooting capabilities. Drive the adoption of AI and automation to improve support efficiency and customer experience.



Stay current with emerging AI technologies and incorporate best practices into support operations. Lead critical customer escalations and high-severity incidents while ensuring timely communication and resolution. Improve operational efficiency through automation, AI copilots, chatbots, and workflow optimization. Use data and customer insights to drive decision-making and identify opportunities for continuous improvement. Build and maintain dashboards to track key support metrics such as CSAT, SLA adherence, resolution time, ticket volume, and productivity. Collaborate with Product, Engineering, Customer Success, and Professional Services teams to resolve root causes and improve the product experience. Represent the voice of the customer by providing actionable feedback to internal stakeholders. Promote knowledge sharing through documentation, postmortems, and internal enablement initiati

📌 Manager, Customer Success Engineering (Pune)
🏢 Recognized
📍 Pune