Payment Processor

Location - Pune

Shift Timing - 12am midnight/ 4:30am IST

The Payments Processor is responsible for executing operational processes to
ensure accurate and timely delivery of services in line with business
requirements, quality standards, and Service Level Agreements (SLAs). The role
includes processing transactions, resolving queries, and supporting end-to-end
workflows while maintaining a strong focus on accuracy, efficiency, and client
experience.

Key Responsibilities: -

Operations & Processing
- Process transactions (e.g., payments, reconciliations, data updates) in line
with procedures and deadlines.
- Review and validate information from internal and external parties to ensure
accuracy and completeness.
- Monitor and manage work queues, inboxes, and intake channels to meet SLA
commitments.
- Follow established procedures and controls to ensure consistent and reliable
processing.
Investigations, Quality & Improvement
- Investigate transaction issues, discrepancies, and exceptions, ensuring timely
resolution.




- Resolve queries through internal systems or communication channels, escalating
when necessary.
- Perform regular checks to ensure accuracy and identify any processing gaps.
- Identify opportunities to improve processes and reduce inefficiencies.
- Support implementation of process updates and improvements.

Collaboration & Communication
- Collaborate with internal teams to ensure smooth workflow and issue
resolution.
- Liaise with stakeholders and partners to support transaction processing and
investigations.
- Communicate clearly and professionally in written and verbal formats.
- Provide updates on progress, issues, and risks where required.

Learning & Development
- Build knowledge of operational processes, systems, and tools.
- Adapt to recent processes, systems, and business requirements.
- Participate in training and development activities.

Key Skills & Competencies
Operational & Technical: Process understanding, attention to deta

📌 Payment Processor (Pune)
🏢 Convera
📍 Pune