Summary

Position Summary

If you enjoy coordinating workflows, managing multiple priorities, and supporting a fast-paced team environment; are highly responsive, proactive, and detail-oriented; and are passionate about delivering high-quality operational support and customer service, this opportunity may be a fit for you.

The Workflow Coordinator will support DTickets operations by helping manage shared inbox activity, ticket administration support, reconciliation reporting, inventory updates, communications, and special projects. This role requires strong organizational skills, sound judgment, the ability to work independently and collaboratively in a virtual environment, and a commitment to timely, accurate, and qualified support.

Work you'll do

As a Services Support Associate II, Corporate Services on the DTickets team, you will be responsible for supporting ticketing workflows, portfolio coordination, reporting, and team communications.

Manage shared inbox activity by categorizing requests, responding to general inquiries, maintaining organized communications,



and escalating priority items to the appropriate stakeholders.
Support ticketing operations by monitoring orders, assisting with approval workflows, troubleshooting general issues, and maintaining inventory updates across portfolios and markets.
Assist with reconciliation activities by monitoring finance-related communications, updating reporting items, routing inquiries, and coordinating escalations as needed.
Develop, update, and maintain operational documents, communications, trackers, and reference materials using Excel, PowerPoint, Word, Adobe Portable Document Format (PDF) tools, and Microsoft Teams.
Prepare weekly summaries, track pending items, and support coverage transitions to help maintain visibility across operational priorities and workflow handoffs.
Contribute to team projects and continuous improvement efforts through reporting support, data cleanup, event monitoring, and consolidat

📌 Services Support Associate II, USI Ticker Administrator (Hyderabad)
🏢 Deloitte
📍 Hyderabad