The team Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate recent digital businesses and fuel growth. Learn more about Engineering, AI and Data Job Summary We are seeking a skilled ServiceNow ITOM Developer to support infrastructure visibility, operational resilience, and data governance across our global enterprise environment. This role will be responsible for configuring Discovery, integrating observability tools, improving CMDB data quality, and supporting automation initiatives that enable proactive IT operations.
This position plays a critical role in reducing configuration data inconsistencies and strengthening the foundation for future platform expansion. Your work profile: ITOM Discovery & Service Mapping Configure and optimize ServiceNow Discovery across on-prem and cloud environments Manage MID Servers and ensure reliable data collection Define CI classification, identification, and reconciliation rules Collaborate with infrastructure teams to improve Discovery coverage ITOM Integrations & Observability Integrate monitoring and observability tools with ServiceNow Configure event ingestion and normalization Develop alert correlation rules Improve signal-to-noise ratio in incident creation Support proactive incident management initiatives CMDB Governance & Data Quality Maintain CMDB integrity and accuracy Improve CI relationships and dependency mapping Partner with governance teams to establish data quality standards Support audits and compliance report