Voice Process Executive Connecting Users via Voice Job Description Duties/: Inbound and Outbound Voice Support/: Use professional phone manners, attentive listening, and problem/-solving techniques to manage a high volume of incoming client calls and carry out organised outbound exchanges. Issue Resolution & Escalation Management/: Identify client questions, troubleshoot problems, provide prompt solutions, and properly escalate complicated situations to supervisors or specialised tier/-two teams. Customer Relationship & Value Delivery/: To foster trust, maintain accounts, and raise overall customer satisfaction and Net Promoter Scores, provide courteous, sympathetic, and brand/-consistent service. CRM System Management & Interaction Logging/: Use customer relationship management platforms to accurately record interaction notes, customer account information, call disposition codes, and resolution steps in real time. Respect for SLA and Quality Standards/: Ensure adherence to call scripts,



privacy protocols, communication norms, and performance indicators such as average handling time. Focus Skills/: Verbal Communication & Active Listening/: Excellent articulation, neutral pronunciation, and high active listening abilities in spoken English and regional language fluency as needed. Customer Experience & Problem/-Solving Mastery/: Excellent capacity to maintain composure under duress, defuse irate callers, show empathy, and promptly provide organised answers. CRM & Telephone System Operations/: Practical experience with IVR and cloud contact center software. Data Entry & Multitasking Capability/: Quick typing abilities to record accurate call notes and search databases while having a lively discussion. Apply now to become an integral part of our growing team With Regards, HR /- Maria

📌 Voice Process Executive Connecting Users via Voice (Chennai)
🏢 GS Infotech
📍 Chennai