- Design, develop, and implement ServiceNow solutions.
- Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development.
- Custom Apps related Bug fixing & Customization GSM, BMS, Pension Query, HELP
- Provide technical support and resolve incidents, RITMs.
- Collaborate with cross-functional teams for issue resolution.
- Ensure ServiceNow configurations comply with security standards.
- Implement and maintain access controls and security policies.
- Build and customize reports and dashboards.
- Implement PA-performance analytics for service improvement.
- Create and update technical documentations.
- Maintain documentation for configurations and enhancements.
- Stay informed about ServiceNow updates and best practices.
- Propose and implement continuous improvement initiatives.
- Platform Upgrade project experience.

Integration:




Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc.
Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc.
Scripting and Automation:
Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc.
Implement automation solutions for process optimization ex: Emergency List update.
Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer.
Design and implement Service Portal pages for self-service.
Technical Skills:
Proficiency in Java Script, HTML, CSS, AJAX, Glide script.
Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with solid Scripting
Extensive experience in ServiceNow platform development and customization.
Must have wide implementation experience of ServiceNow APIs, web services, an

📌 Servicenow Architect (Bengaluru)
🏢 Encora Technologies Pte
📍 Bengaluru