Technical Skills:
(JAVA/ C/ C++/.Net), Unix, Windows, J2EE, JMS, XML/XPATH, Web services, web development, app/web servers debugging skills, Application Support, Log monitoring, Change & Deployment Management, Incident & Problem Management, Job Execution and AWS.
TIBCO product knowledge (TIBCO BW, AMX BPM, Administrator, Hawk, EMS, iProcess etc) .
Job Summary:
This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems.
As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching known problems and workarounds, establishing the configuration and steps to reproduce the problem,



and recreating the problem in a lab setting. You might be expected to work on one or more of the following products - TIBCO Business Works and related connectors/plugins, Scribe, BPM, TIBCO Cloud Services, EBX and many more.
Responsibilities:
- Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
- Develop excellent communication skills (phone/email) to provide support to the TIBCO customer base.
- Mentor the Associate Support Engineer (IC1) for technical help on Product related issues.
- Understand the product issues reported by the customer and reproduce it locally in the support lab.
- Provides prompt and accurate feedback to customers.
- Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
- Attempt to provide workarounds where applicable to help reduc

📌 Support Engineer (Pune)
🏢 Encora Technologies Pte
📍 Pune