· ROLE : Deputy
Manager, Training, and quality

· LOCATION : Vizag

Key Responsibilities:

· Good presentation & facilitation skills

· Good Data Management Skills/Good Analytical
skills

· Demonstrated success in Transactional Quality

· Thorough knowledge of MS office tools like Power
point, project, excel are critical for the job

· Strong communication skills

· String analytical skill- ability to work with
huge volume of data using statistical tools

· Good facilitation skills

· Good team player and should be able to manage a
team of Quality Analysts

· Flexible to work in 24X7 environment (night
shifts and weekends basis scope)

· Needs to have valuable working knowledge of T&TQ;
(Training & Transaction Quality) systems, tools and technologies

Responsibilities:

· Analysis of utilization, efficiency and
available data for the process





· Understate detailed process improvement studies
and up skill the team members

· Drive culture of continues improvement

· Provide training and quality support, development
of metrics and dashboards in line with customer requirements

· Managing Quality performance for multiple
accounts/LOB's

· Drive continuous improvement program across
processes

· Should meet and exceed client metrics: External
and Internal Quality metric should be consistently green

· Ability to get out of the box ideas and process
improvement initiatives in the process

· Excellent transactional quality domain knowledge

Educational
Qualification : Graduate or postgraduate.

Requirements
Quality

Benefits
As per co norms

📌 DM - Training & Quality - Vizag (Visakhapatnam Urban)
🏢 2COMs
📍 Visakhapatnam Urban