Reporting to the Renewals Manager, the Senior Renewals Specialist will provide advanced inquiry, quoting and order support for the global Tungsten Automation Renewals team, with ownership of the most complex, high-value and strategic renewals. The primary responsibility will be the generation of M&S; renewal quotes 120 days in advance of contract expiration and responding to any reactive requests for information or quotations.
The Senior Specialist will be responsible for acceptance and submission of any renewal orders, as well as resolving escalations and non-standard deals that require additional judgment. The Senior Specialist will also help lead the intake process for all Renewal requests; this includes review of the contracts mailbox, mentoring and supporting Renewal Specialists, and performing additional team support functions as needed from time to time.
Key Responsibilities:
Key duties and responsibilities include the following:
- Generation of proactive renewal quotes 120-days in advance of contract expiration
- Responding to contract inquiries,
requests for quotes, and renewal orders to be submitted for processing within team service level objectives
- Participation in triage of inbound requests for the Tungsten Automation renewals team
- Creation of SFDC Cases/tickets related to contract inquiries, quote requests, renewal orders or other requests
- Ownership and investigation of Renewal Inquiries including responding to partners and customers to close the inquiry
- Review of information provided by customers and partners on Renewal Quote and Renewal Order requests to ensure sufficient information is provided and that orders meet Tungsten Automation clean order requirements
- Ownership of complex, high-value and strategic renewals, including multi-product and multi-region agreements
- Acting as an escalation point for the renewals team and resolving non-standard or at-risk renewals
- Mentoring and coaching Renewal Specialists and contributi