Overview:
Global leader in AI‑driven supply‑chain execution platforms, specializing in Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), and Robotics orchestration.
Seeking a seasoned professional with robust functional expertise in supply‑chain execution, incident management, and root‑cause analysis, capable of owning complex customer‑impacting issues and driving stability across mission‑critical platforms.
Our current technical environment:
- Domains: Supply Chain Management – Warehouse Management Systems - Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), Robotics Hub
- Tools & Practices: Application logs, dashboards, monitoring tools, APIs, event‑driven integrations
- Approach: AI‑assisted analytics, automation for triage and RCA, structured incident management, SLA‑driven resolution
- Collaboration: Product Development, Operations, Infrastructure, Integration, Security, and Data teams

What you’ll do:
- Own end‑to‑end resolution of Sev1 and Sev2 functional incidents across supply‑chain products.




- Act as functional lead during major incidents, ensuring structured triage, cross‑team coordination, and stakeholder communication.
- Perform deep functional analysis of warehouse execution, fulfillment flows, inventory movement, and robotics orchestration.
- Distinguish between configuration, functional logic, integration, or product defect issues, and drive permanent fixes.
- Serve as SME for WES, AFW, and Robotics Hub domains, validating system behavior against business processes.
- Leverage AI‑assisted analytics to improve incident triage, RCA quality, and reduce repeat issues.
- Guide problem‑management initiatives to improve platform stability and operational efficiency.
- Create and maintain RCA artifacts, SOPs, and reusable knowledge assets.
- Provide functional leadership and mentoring to junior L2 engineers.
- Support project and implementation activities as required.

What we are looking for:
- Strong experienc

📌 Sr Support Engineer 1-Functional Support,WMS,Fulfillment (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore