Role Summary

The Global Head of Operations is responsible for leading and scaling DysrupIT’s end-to-end global operations across client operations, workforce management, and operational excellence. This role will manage teams across our India and Philippines operations centers, driving efficiency, profitability, customer satisfaction, and sustainable growth.

Reporting directly to the CEO, the Global Head of Operations will play a critical leadership role in aligning operational strategy with business objectives, while working with other functional leaders to ensure the company

Key Responsibilities

Global Operations Leadership
- Lead all operational functions across India and the Philippines. The role is ideally based in Bangalore but candidate must be willing to travel between locations at least several times per year.
- Develop and execute a global operations strategy aligned with company growth objectives.
- Ensure consistent service delivery standards, operational governance, and client experience across all business lines.




- Build a unified operational culture across geographically distributed teams.

Service Delivery & Client Operations
- Oversee delivery operations for staff augmentation, managed IT services, and consulting engagements.
- Ensure SLAs, KPIs, and client commitments are met or exceeded.
- Partner with cross-functional teams to support client onboarding, transitions, and ongoing engagement success.
- Drive continuous improvement in service quality, responsiveness, and client satisfaction.

Workforce & Resource Management
- Oversee workforce planning, capacity management, and resource allocation across global delivery teams.
- Optimize utilization, bench management, and staffing efficiency.
- Collaborate with Talent Acquisition to support hiring, retention, performance management, and leadership development.
- Ensure operational readiness to scale teams rapidly in response to client demand.

Operational Excellence & Process Improvement
- Design

📌 Global Head of Operations (Bengaluru)
🏢 DysrupIT
📍 Bengaluru