Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.
We are seeking an experienced Assistant Facility Manager – Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.
client visits, and ensure seamless stakeholder engagement.
- Monitor service quality and implement improvement plans for customer satisfaction.
- Ensure compliance with health, hygiene, and safety standards.
Vendor & Team Management
- Manage vendor relationships and service contracts for housekeeping and other soft services.
- Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
- Review vendor performance, handle invoicing, and ensure compliance documentation.
Operational Excellence
- Conduct regular audits of soft services and implement corrective actions.
- Prepare reports on service performance, cost efficiency, and client feedback.
- Support small-scale projects related to workspace enhancements and employee experience.
Client Engagement & Reporting
- Act as the primary point of contact for client queries related to soft services.
- Organize monthly review