Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a cooperative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
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Job Description
Job Description – IT Service Desk Analyst ( Oracle)
Position Title: IT Service Desk Analyst
Location: Noida, Work from office
Reporting To: IT Service Desk Manager
Role Overview
We are seeking an experienced IT Service Desk Team SME to manage day to operation Service Desk team.
The ideal candidate will have strong expertise in handling voice-based applications (BT CCNG), managing Oracle ERP EBS & Fusion support environments, and applying ITIL practices to deliver high-quality IT services. The role requires excellent leadership, customer service orientation, and process management skills to ensure effective service delivery.
Key Responsibilities
Team & People Management
- Lead, mentor, and manage a team of Service Desk analysts, ensuring high performance and professional development.
- Manage shift schedules, workload distribution, and resource allocation for 24x7 support operations.
- Drive a culture of accountability, collaboration, and continuous improvement within the team.
Service Desk Operations
- Oversee day-to-day operations of the Service Desk, ensuring timely resolution of incidents, service requests, and escalations.
- Monitor, analyze, and report on Service Desk performan
📌 Oracle Support Engineer-Service Support (Noida)
🏢 Sopra Steria
📍 Noida
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