Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
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Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency.
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Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions.
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Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows.
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Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions.
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Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations.
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Identify and champion tooling improvements — proposing current troubleshooting and performance analysis tools that raise the bar for the wider engineering org.
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Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines.
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Help the CE team navigate competing priorities and align on strategies that move the needle for the business.
WHAT YOU BRING
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10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles.
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Proven experience in large-scale, multi-tenant production environments.
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C
📌 AI Associate Principal Engineer (Bengaluru)
🏢 Saviynt
📍 Bengaluru
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