About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Job Description: Process Excellence Lead
Reports to: Team Lead – Digital Excellence / Head of CDIO Office
Location: Bangalore
Function: CDIO Office (Digital Excellence)
Grade: H15
Type: Full time

Role Purpose
The Process Excellence Lead drives end-to-end process optimization, standardization,



and measurable value realization across priority digital initiatives. The role partners with Product Owners, Platform Teams (e.g., ServiceNow or equivalent), Data & Analytics, and Business Process Owners to discover, redesign, digitize, and continuously improve enterprise processes—balancing customer experience, efficiency, risk/compliance, and scalability.

Key Responsibilities
1) Process Discovery & Design
- Lead structured process discovery using workshops, stakeholder interviews, value-stream mapping, and data mining.
- Produce current-state maps (SIPOC, BPMN, swim lanes); define future-state designs aligned to target outcomes and controls.
- Establish process standards, definitions, and KPIs (cycle time, first-contact resolution, right-first-time, SLA adherence, NPS, cost-to-serve).

2) Continuous Improvement (Lean / Six Sigma)
- Run DMAIC/Kaizen initiatives to remove waste, reduce variation, and improve quality.
- Implement control plans and proc

📌 Digital Business Process Specialist (Bengaluru)
🏢 Signify
📍 Bengaluru