Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:
- Experience leading end-to-end programs from concept to deployment in rapid-paced, ambiguous, or startup-like environments.
- Deep experience supporting, troubleshooting, and driving solutions for UPI-based platforms and products within the Financial Services or Fintech industry.
- Extensive experience in business process mapping and implementing innovative solutions using AI and automation to serve millions of users efficiently while maintaining high-quality standards.
- Proven track record of resolving complex, multi-party escalations in high-stakes environments.
- Ability to lead and influence diverse cross-functional teams and external partners to drive a cohesive support strategy.

About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack.



We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remai

📌 Product Support Manager, Google Pay India (Hyderabad)
🏢 Google
📍 Hyderabad