International Blended Process Executive (Telecom process)

Location: Kolkata

Job Type: Full-Time

Experience: 2-5 Years

Process: International Customer Support (Blended)

Salary Package: 3.5 LPA - 4.75 LPA

Role Summary:

We are hiring experienced customer service professionals for an International Blended Process. The role involves handling global customers across voice, email, and chat channels. The ideal candidate should have excellent English communication skills, strong problem-solving ability, and prior experience in international customer support environments.

Key Responsibilities:
- Handle inbound and outbound customer interactions via voice, chat, and email
- Resolve customer queries efficiently while ensuring high customer satisfaction
- Provide accurate information on products, services, and account-related issues
- Maintain quality, productivity, and compliance standards
- Document all interactions accurately in CRM systems




- Escalate complex issues appropriately and ensure timely resolution

Requirements
2–5 years C2 level communication with international BPO telecom experience
Excellent English communication skills (C2 level proficiency required)
Strong listening, comprehension, and articulation skills
Experience handling US/UK/Australia customers preferred
Neutral accent and professional communication style
Willingness to work in rotational and night shifts
Strong problem-solving and customer handling ability
Work Details:
- Rotational shifts including night shifts
- 5–6 days working (as per process requirement)
- International blended support workplace

Benefits
Competitive salary package as per industry standards
Opportunity to work on an international process (US/UK/Australia clients)

📌 International Telecom Process (Kolkata)
🏢 2COMs
📍 Kolkata