Description
Job Track Description:
- Requires broad technical expertise and company/industry knowledge.
- Accountable for program management functions.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Accountable for team performance and results.
- Manages skilled employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Acts based on policies, procedures.
- Receives guidance from managers.
- Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts level of service.
- Influences the team’s ability to meet quality, volume, and timeline targets.
- Guides based on policies, resource requirements, budgets, and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
- Resolves technical, operational and organizational problems.
- Supports problem solving across an organizational matrix.
Interpersonal Skills
- Guides and influences internal and external customers, or agencies.
Responsibility Statements
- Guides the delivery of moderate to complex projects, programs, and/or portfolios.
- Manages programs or projects involving department or cross-functional teams.
- Plans and directs schedules, and project budgets.
- Organizes project activities that may require interdepartmental meetings and communication.
- Ensures completion of programs/projects on schedule and within budget constraints.
- Directs the activities of project support staff and sub-contractors.
- Ensures resources are allocated and maintain