Role Overview
We are seeking a skilled and experienced ServiceNow Engineer to join our energetic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development, configuration and operations.
The role will collaborate with cross-functional teams to analyze configuration, deploy packaged solutions, and coordinate multiple deployments to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.
This position is based in our Hyderabad location, and we follow a hybrid work policy.
What will you do in this role
- Design, code, verify, test, document, amend and refactor moderately complex applications and software configurations for deployment in collaboration with cross-disciplinary teams across various regions worldwide.
- Support in developing or updating configurations in ServiceNow to improve Instance Health Score across User Experience, Upgradability, Security, Manageability and Performance.
- Support the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
- Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
- Support development of custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into service performance and key metrics.
- Stay up-to-date with the latest ServiceNow features, tools, and best practices.
- Apply DevOps concepts of continuous integration and continuous delivery to ServiceNow based solutions for their end-to-end deployment.
- Maintain comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments.
- Publish standards in support of Federated Development and contribute towards community of practice