Key Responsibilities:
- Sales Quality Monitoring: Auditing sales calls, chats, and communications to ensure compliance with company policies, best practices, and quality standards..
- Coaching & Training: Provide ongoing coaching and feedback to sales representatives to improve sales skills, customer service quality, and adherence to process. Conduct regular training sessions to ensure the team stays up-to-date on best practices and quality guidelines.
- Performance Analysis & Reporting: Analyze sales performance metrics, customer interactions, and data to identify trends, issues, and areas for improvement. Provide regular reports and actionable insights to management.
- Complaint Resolution & Escalation:



Monitor and address customer complaints related to sales processes or interactions, ensuring appropriate resolution and follow-up.
- Compliance & Best Practices: Ensure that the sales team adheres to company policies, industry regulations, and compliance standards. Maintain high levels of integrity and professionalism within the sales process.

Required Experience:
- 1-4 years of experience in sales quality.
- Proven track record of managing and improving sales performance and quality in a quick-paced, target-driven environment.

📌 Quality Analyst-Sales (Noida)
🏢 University Living
📍 Noida