Position Name - L2 Technical Support – Trading Platform

Location - Mumbai

Experience Range - 7+ years

Mandatory Requirement:
- Minimum 7+ years of hands-on L2/L3 Production Support experience in Trading Platforms, with exposure to Omnesys (NEST/IOB), Greeksoft, Kambala, Symphony, or similar trading applications.
- Strong technical expertise in MySQL/MSSQL, Shell Scripting, and Linux/Windows environments, with proven experience in troubleshooting production issues, application upgrades, and system monitoring.
- Positive understanding of Capital Markets and Trading Operations, including Equities, Futures & Options, Exchange Connectivity, Market Data Feeds, Order Management Systems (OMS), and Colo Connectivity.

Job Roles and Responsibilities:
- Ensure all trading applications are functioning as expected during BOD (Beginning of Day) and EOD (End of Day) activities.
- Provide L2 support for issues related to:
- Trading applications
- Market connectivity
- Order management systems
- Real-time market data feeds




- Independently perform patch upgrades and application updates for trading platforms.
- Independently analyze, troubleshoot, and resolve production issues related to trading applications.
- Monitor trading systems and infrastructure for outages, latency, and performance degradation.
- Assist users with:
- Installation and configuration of trading applications
- Backup and restoration of essential applications and databases
- Escalate unresolved or complex issues to L3 support or vendor teams, providing detailed diagnostics and documentation.
- Collaborate with QA teams and vendors to test, implement, and deploy fixes and enhancements in staging and production environments.
- Maintain and update knowledge base documentation for common issues, procedures, and resolutions.
- Ensure compliance with operational best practices and system stability standards.

Qualification and Experience:
- Strong hands-on experience with trading platforms, including:
- Omnesys (IOB)
- G

📌 Trading Operation Specialist (Mumbai)
🏢 SKS Enterpprises
📍 Mumbai