WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
We are looking for immediate to 30 days notice candidate with strong hands on experience in B2B Collections, excellent Communication skills and reconciliation experience.
Functional Knowledge
Demonstrates a solid understanding of Order-to-Cash (O2C) processes and effectively applies relevant principles to assigned tasks. Capable of independently managing responsibilities such as Collections and Cash Application in alignment with client-specific processes, while ensuring adherence to turnaround time (TAT) and accuracy standards.
Collections Responsibilities:
- Conducts voice-based customer interactions
- Manages disputes efficiently
- Performs customer account reconciliations
Customer Orientation
- Understands client expectations and requirements thoroughly
- Consistently strives to meet and exceed Service Level Agreements (SLAs) and deliverables
- Takes ownership of issues, ensuring solution-oriented approaches and effective communication of findings and resolutions
- Builds and maintains strong relationships with line managers, counterparts, and stakeholders
Accountability
- Has
📌 K I Senior Associate (Pune)
🏢 Wns Global Services
📍 Pune
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