Position Overview:

Anaqua is seeking a highly motivated Technical Support Engineer eager to help us expand our global Support organization This is an exceptional opportunity to learn and grow with us, as we continue to rapidly expand our client base. You should be an excellent team player with effective communication skills and strong commitment to be able to provide excellent technical solutions in a timely manner to our clients. In addition, having robust expertise with Java, React and PostgreSQL applications. Aptitude to troubleshoot complex technical issues, identify workarounds and solutions, work closely with clients from around the globe, as well as juggle several tasks at a time is necessary. If you love challenges, ever-changing technologies, always learning, a growing business domain, and opportunities to do something current every day, Anaqua is looking for you

You’ll love this job if you like to:
- Play a key role in the Support organization, working with large and prominent clients and internal staff in all departments.
- Effective interactive work with clients (email,



phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
- Extensively researching and documenting clients technical, data, workflow issues, and working with the Engineering, Hosting, and Product Management teams to deliver solutions to our clients’ needs.
- Taking ownership of clients reported issues and seeing problems through to resolution.
- Meeting SLA while following standard procedures for proper escalation of unresolved issues.

What you’ll need to be successful:
- Bachelor's or master's degree in computer science, software engineering (or any related technical discipline)
- At least 3-5 years of relevant experience in Tier 2 or 3 technical customer support (voice and email), with a strong customer interaction experience
- Hands-on technical work expe

📌 Product Support Engineer (Hyderabad)
🏢 Anaqua
📍 Hyderabad