Here’s a summary of the role:

Some people make training. You make people brilliant at their jobs.

You already know that "click Next to continue" isn't learning. You've seen what AI can do to the way courses get built — and you're not waiting for permission to use it. You like the messy bit: turning a half-finished product spec, a noisy dashboard, and a channel of SME posts into something a brand-new team member can actually do on day one.

If that sounds like a Tuesday well spent, keep reading.

Here's a breakdown of what you'll do (not all of it — just the key stuff)
- Design, build, and ship scenario-based eLearning, sandbox practice, and live virtual sessions that get new team members confident and customer-ready, fast.
- Partner with SMEs, Support managers, Product, and Ops to turn new product releases and process changes into task-based learning the team will actually use.
- Use AI tools end-to-end in your authoring workflow - drafting, media, knowledge checks, localisation, QA - and help raise the bar for how the whole team works.




- Facilitate live sessions and coach internal SMEs to deliver their own (think peer-led communities of practice, not death-by-deck).
- Measure what matters — CSAT, QA, and time-to-productivity - and iterate based on what the data tells you, not what feels nice.
- Own your projects end-to-end: scoping, stakeholder wrangling, build, pilot, rollout, and the honest retro afterwards.

These are the essentials you'll need to get an interview
- 3+ years as an Instructional Designer / Learning Experience Designer, ideally in SaaS, customer support, or technical enablement.
- Hands-on with eLearning authoring tools — Articulate, Rise 360, Storyline, Adobe Captivate, Camtasia — and comfortable in an LMS/LXP environment.
- A working portfolio that shows AI as part of how you build, not a buzzword on your CV — prompting, content generation, media, and a clear point of view on where AI helps and where it doesn't.
- Strong facilitation and

📌 Support Training Specialist (Bengaluru)
🏢 Diligent
📍 Bengaluru