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Senior Consultant| ITSM | Bangalore | Servicenow
- Job requisition ID: 108691
- Location: Mumbai
- Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

We are seeking an experienced and result driven ServiceNow Developer at a Senior Consultant level with a strong background in ITSM, ensuring business continuity and compliance with organizational goals.

Key skills required
- Gather, analyze, and document business requirements for ITSM processes
- 6-8 Years of experience reqired.
- Should be a ITSM Developer




- Configure, customize, and enhance ITSM modules including:
- Virtual Agent
- Event Management
- Performance Analytics
- Request Management
- Knowledge Management
- CMDB & Asset Management
- Develop and maintain Service Catalog items, record producers, and approval workflows
- Build automation using Flow Designer for request fulfilment, approvals, notifications, and SLA management
- Configure UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs
- Design, develop, and support REST-based integrations with third-party systems (monitoring tools, CMDB sources, ERP, IAM, etc.)
- Work on CMDB configuration, CI class modelling, relationships, and CMDB health improvements
- Provide production support, troubleshooting and resolving:
- Defects and incidents
- ACL and role-based access issues
- Integration failures
- SLA breaches and performance issues
- Assist in ServiceNow upgrades, update set

📌 Senior Consultant | IT Service Management | Mumbai | ServiceNow
🏢 Deloitte
📍 Mumbai