ABOUT OOLIO:
Oolio is a leading B2B SaaS platform transforming how hospitality venues operate and grow. Trusted by more than 22,000 venues, we power mission-critical POS, payments, online ordering, kiosks, loyalty, kitchen management, and real-time insights — all within one connected ecosystem.

We are building the operating system for up-to-date hospitality — simplifying complex operations, accelerating service, and unlocking smarter, data-driven decisions. Built by hospitality professionals with decades of industry experience, we understand the realities of every shift, every service rush, and every guest interaction. From cafés and quick-service restaurants to pubs, multi-site groups, and stadiums, Oolio enables venues to operate seamlessly at scale. With next-business-day settlements, powerful third-party integrations, and 24/7 real human support, we go beyond software — we become long-term partners in growth.

As a rapidly scaling product-led organisation, we’re shaping the future of hospitality technology.




We build the technology backbone that powers modern hospitality businesses to perform, compete, and thrive at scale.

JOB DESCRIPTION:
At Oolio, Customer Support & Product Specialists are customer champions who take ownership of post-installation success across mission-critical POS and payments platforms. You will play a key role in ensuring hospitality venues operate smoothly by delivering timely, empathetic, and technically sound support within a fast-paced SaaS environment.

You will collaborate closely with Product and Engineering teams in Hyderabad, as well as our Level 1 Support team in Manila, to resolve production issues, communicate product updates, and deliver an exceptional customer experience across single-site venues, franchise networks, and multi-location hospitality groups in Australia.

Key focus area's -
(1) Customer Support & Communication
(2) Product Expertise & Cross-Team Collaboration
(3) Incident Ownership & Escalation
(4) Internal Tools &

📌 Technical Support Specialist (Hyderabad)
🏢 Oolio
📍 Hyderabad