Description
Desirable Skills
- Ability to read and comprehend English language in clear and precise manner
- Good in email writing and active response
- Multi Tasking
- Reasoning Skills
- Problem Solving

Technical Skills

• Good computer navigation skills

• Typing speed of 25 Words per Minute with 95% Accuracy

• Good knowledge of Microsoft Office, Outlook and Excel

Responsibilities
Roles and Responsibilities

• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
• Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance
• Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently
• Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role




• Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires
• Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes
• Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions
• Processes all member changes affecting billing including age change reductions, COBRA administration and terminations
• Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups
• Calculates effective dates of recent members

Qualifications
- Must be from Lincoln Financial only.

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Have spent 1.8 years in the same process.

📌 Subject Matter Expert (India)
🏢 EXL
📍 India