Apply a well-developed technical knowledge base and customer understanding across functional service areas and maintain high customer focus through prompt and effective service delivery in support of the company’s goals. close collaboration with Service /Sales team & Domestic Service Partners (DSP’s) & Service Providers (SP) across India. Key driver of Service Delivery function for DBS divisionCreating Spares Sales / Service Offering opportunities thru DSP/SP
Your main responsibilities:
- Responsible for DSP & SP Management (Evaluation/Assessment of existing
Service partners and Identification and addition or new Service Providers/
Domestic Service Partners across.
- Competency development of Service Network by conducting timely trainings/workshops for Service Teams of Sales partners across India.
Building Spares opportunities - Accountable for Service revenue growth
opportunities, promote service offering and revenue generation model thru
Service partners
- Ensure warranty claims are dealt with in a fair and timely manner for all parties
concerned ensuring that due process is followed and all necessary Administration tasks are completed to ensure traceability of jobs.
- Ensure timely and accurate input and analysis of data in FAS so that Issues are monitored and resolved as quickly and effectively as possible.
- Ensure quick turn around and reliability of repair of serviced products
Develop a continuous improvement approach to service repair and implement
corrective actions thru QC/Product Manager.
- Provide back-up support for the handling of incoming calls on service and technical enquiries.
- Maintain a high level of customer communication with regards to open and
pending service jobs.
- Maintain a high level of professionalism in the execution of the role and in all
customer communications.
- Any other reasonable duties as requested, commensurate with the position. Should be open the travel for at least 15days in month within regions an
📌 Service Specialist (Chennai)
🏢 What
📍 Chennai
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