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Global Managed Service – Identity and access Management – Senior

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance

Key Requirements / Responsibilities:
- Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
- Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
- Develop, maintain,



and enforce operational procedures and documentation for Azure AD management.
- Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
- Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
- Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
- Mentor junior operations support analysts and contribute to their career development.
- Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
- Drive automation and process improvement initiatives to enhance IAM operational efficiency.
- Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements
- Lead operational support

📌 CMS-Senior-AD-Azure AD (Mumbai)
🏢 EY Studio+ Nederland
📍 Mumbai