APM Terminals

The Operational Incharge is responsible for managing end-to-end warehouse and distribution center operations, ensuring operational excellence, service delivery, inventory accuracy, customer satisfaction, and compliance with safety and quality standards. The role drives performance across inbound, warehousing, inventory management, outbound distribution, vendor management, and continuous process improvement while ensuring effective resource utilization and achievement of business objectives.

Key Responsibilities

Operations Management
- Lead end-to-end warehouse operations including receiving, put-away, storage, inventory management, order fulfillment, dispatch, and transportation coordination.
- Ensure achievement of operational KPIs related to productivity, quality, inventory accuracy, and service levels.
- Drive adherence to SOPs, customer requirements, and operational controls across all warehouse processes.
- Monitor daily operations and resolve bottlenecks to ensure seamless execution.
- Ensure timely sorting, grading, transformation,



and distribution activities while maintaining operational efficiency and product quality.
- Manage cold chain operations and ensure adherence to defined service timelines.

Inventory Management & Control
- Maintain high standards of inventory accuracy through cycle counts, audits, and reconciliation processes.
- Monitor stock health, ageing inventory, damaged inventory, and liquidation activities as per SOPs.
- Collaborate with internal stakeholders to support inventory planning and stock availability requirements.
- Drive inventory optimization initiatives to improve accuracy and reduce shrinkage.

Customer & Stakeholder Management
- Partner with customers and internal stakeholders to ensure service delivery expectations are consistently achieved.
- Conduct regular operational reviews and provide updates on performance, challenges, and improvement plans.
- Resolve operational escalations promptly while maintaining

📌 Operations Incharge (Sonipat)
🏢 Maersk
📍 Sonipat