We are looking for a customer-focused Service Advisor who will act as a key link between customers and the workshop team. The role involves handling service bookings, understanding vehicle issues, coordinating repairs, and ensuring a smooth service experience while maintaining high customer satisfaction
Key Responsibilities
Customer Interaction & Service Booking
- Greet customers and schedule service appointments
- Understand customer concerns and vehicle-related issues
- Explain service requirements, repair options, timelines, and costs
Job Card Preparation & Workshop Coordination
- Prepare accurate job cards / work orders
- Communicate repair and maintenance requirements to technicians
- Ensure proper job allocation to mechanics
Advising & Upselling
- Recommend preventive maintenance and additional services
- Upsell value-added services, accessories, and extended warranties
Workshop Communication
- Act as a bridge between customers and the workshop team
- Track job progress and provide timely updates to customers
- Ensure jobs are completed within committed timelines
Cost Estimation & Customer Approval
- Prepare accurate cost estimates for repairs and services
- Obtain customer approval before executing additional work
Quality Check & Vehicle Delivery
- Inspect serviced vehicles prior to delivery
- Explain work performed, billing details, and warranty coverage
- Ensure smooth and timely vehicle handover
Customer Relationship Management
- Handle customer complaints and resolve issues effectively
- Follow up post-service to collect feedback
- Build and maintain long-term customer relationships
Documentation & Compliance
- Maintain service records and job-related documentation
- Ensure compliance with company policies and manufacturer standards
Skills Required
- Robust communication and interpersonal skills
- Sound technical knowledge of automobiles
- Problem-solving and conflict resolution abilities
- Customer
📌 EV 2 Wheeler Service Advisor (Delhi)
🏢 2COMs
📍 Delhi
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