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Job Description

Location: Bengaluru OR Kochi

Experience: 18+ years

Industry Preference: Insurance / Financial Services

Employment Type: Full Time

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Role Overview

We are looking for an experienced and strategic Managed Services Leader – AI & Data to lead large-scale managed services engagements for global clients (Preferably Insurance/FS). The role will be responsible for driving end-to-end service delivery across AI, Data Engineering, Analytics, and Data Platforms while ensuring operational excellence, transformation, and AI-led optimization.

The ideal candidate should have solid experience in:

Managing large global managed service engagements
Leading complex and hostile transitions
Insurance domain and regulatory understanding
Driving AI-led productivity and service transformation
Building high-performing global delivery teams




Executive stakeholder management

This role will be based out of either Bengaluru or Kochi.

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Key Responsibilities

Managed Services Leadership

Lead large-scale AI & Data managed services engagements for global insurance clients across multiple geographies.
Own service delivery for Data Engineering, AI/ML platforms, BI & Analytics, Reporting, Data Governance, and Cloud Data Platforms.
Ensure SLA/KPI adherence, operational stability, service quality, customer satisfaction, and continuous improvement.
Establish robust governance models including operational reviews, executive steering committees, and service performance management.

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Transition & Transformation Leadership

Lead complex transition and transformation programs including incumbent takeovers and hostile transitions.
Build and execute structured transition plans covering discovery, KT, reverse KT, stabilization, hypercare, and steady-stat

📌 Managed Services Leader (Delhi)
🏢 EY Studio+ Nederland
📍 Delhi