Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Process and System Responsibility
- Owns end-to-end O2C operational processes in the liaison & enablement scope, including demand intake, assessment, prioritization and routing.
- Ensures Security Execution, Vulnerability Management and compliance with internal/external audit requirements for O2C systems.
- Owns QA standards, test strategy and test management for O2C changes and releases, including DR testing and release coordination.
- Oversees lifecycle and cost governance (system copies/refreshes, environments, MOD, cost transparency and allocation) in line with IT standards.





Leadership and Collaboration
- Leads the O2C liaison, enablement and operations team, providing direction, coaching and day-to-day guidance.
- Collaborates closely with key internal teams (e.g., AMS, security, architecture, platform, sector IT, business process owners) to ensure coordinated delivery.
- Builds strong relationships with sector contacts, key users and IT stakeholders, fostering trust, transparency and team-oriented problem-solving.
- Aligns team objectives with O2C domain strategy, sector expectations and cross-stream (X-Steams) decisions while driving continuous improvement.

Impact and Performance Management
- Is accountable for the liaison & enablement team’s results, impacting performance of related O2C teams through effective demand, capacity and change management.
- Defines and tracks key KPIs (e.g., demand throughput, lead times, change success rate, capacity utilization,

📌 Head of Order 2 Cash (Bengaluru)
🏢 Merck
📍 Bengaluru