What you will be doing (Role Accountabilities)

• End-to-End Product Ownership: Define, own, and communicate the product vision and roadmap for the Global Fabric portal, aligning customer experience, platform capabilities, and commercial models.
• Customer Obsession: Develop a deep understanding of enterprise customer needs by engaging in onboarding, analysing usage data, and exploring support interactions to identify pain points and opportunities.
• Pricing & Commercial Strategy Leadership: Define pricing approaches that support subscription, usage-based, and solution-led models, ensuring competitiveness, scalability, and profitability.
• Financial Modelling & Costing: Own and evolve cost models and pricing structures across connectivity, UCaaS, SD-WAN, Contact Centre, and managed services, translating complexity into scalable frameworks.
• Cross-Functional Delivery: Work closely with Product, Engineering, Design, Sales, Operations, and Finance to deliver high-quality releases and commercial capabilities on a predictable cadence.
• CPQ & Platform Enablement:



Improve pricing and configuration tools, transitioning from manual/Excel-based models toward integrated, scalable CPQ solutions aligned with platform-led delivery.
• Metrics-Driven Decision Making: Define and track key product and commercial KPIs (e.g. self-service adoption, time-to-activate, pricing efficiency, deal cycle time, CSAT/NPS) to guide prioritisation and measure impact.
• Stakeholder Management: Navigate and align competing priorities across global stakeholders, clearly articulating trade-offs and building consensus.
• Sales & Deal Support: Partner with Sales on complex, multi-product deals, ensuring pricing structures balance growth, competitiveness, and margin.
• Governance & Standardisation: Establish and maintain pricing governance, frameworks, and approval processes to drive consistency and control at scale.
• Market & Competitive Insight: Continuously benchmark against leading NaaS, cloud, and

📌 Senior Manager, Product (Bengaluru)
🏢 BT Group
📍 Bengaluru