Senior Engineer/Assistant Manager – CTS PC

As a Senior Engineer/Assistant Manager – CTS PC, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title].

You will Responsible for -

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Customer Support & Service Coordination for CNG compressors

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- Deliver day-to-day service support to Customer Centres using CTS tools.
- Ensure timely resolution of myQUEST tickets.
- Conduct field visits for root cause analysis and technical support.

Product Quality & Warranty Management

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- Collect and interpret product guarantee data from Customer Centres.
- Communicate findings to relevant departments for continuous product improvement.
- Manage PQM and TCM processes to reduce warranty costs and failure rates.
- Handle warranty claims through WAnT Claim Review.

Engineering Change & Product Development

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- Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).




- Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.

Technical Documentation & Information Flow

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- Ensure timely access to service and technical information for all products.
- Regularly update Service and Maintenance Kits based on product design changes.
- Modify Approved Spare Lists (ASLs) in line with design notifications.

Failure Analysis & Reporting

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- Perform detailed failure report analysis to identify trends and root causes.
- Collaborate with cross-functional teams to drive corrective actions.

To succeed, you will need

Experience requirements
- Minimum 5 years of field experience on customer technical support.
- Technical knowledge on CNG compressors and compressed air ancillaries is a necessity.
- Should have solid knowledge of Atlas Copco products.
- Should be conversant with Atlas Copco standards, design and drawing methodology.
- Should interact with customers and

📌 Senior Engineer/Assistant Manager (India)
🏢 Atlas Copco
📍 India