Job Overview: We are looking for a Customer Relationship Executive who will serve as a vital link between SuperProcure and our clients. Your primary responsibility will be to proactively follow up with clients, understand their ongoing context, and follow up with necessary stakeholders till the task is completed.

This role requires a unique blend of patience, persistence, and high motivation to get things done through structured communication. If you are someone who stays calm under pressure, loves engaging with people, and can systematically drive tasks to completion, this role is for you.

Key Responsibilities

Client Follow-ups: Proactively call clients daily to follow up on pending tasks, actions, and milestones.
Data & Context Management: Listen actively to understand the client's current context/challenges and capture these insights accurately and communicate to internal stakeholders.
System Updates: Maintain accurate, real-time records of whether tasks are "done" or "pending" within our internal systems
Direct Reporting:



Work closely with and report directly to the Leadership Team to share daily progress reports, client bottlenecks, and updates.
Future Growth: As the team expands, this function will scale into a larger pool of specialists dedicated solely to client engagement and data collection, offering early team-leading opportunities.

About Company: SuperProcure is a SaaS-based logistics automation solution, incubated by IIM Calcutta. It enables you to automate your day-to-day logistics workflow. The software automates key business processes such as floating requirements to transporters, taking quotes from them, and finalizing the daily dispatch allocation. The product comes up with an in-built reverse auction engine that automates freight negotiation. Our select clientele includes names such as L&T; Engineering, Godrej Agrovet, PepsiCo, Shyam Steel, Anmol Industries, KEI Industries, Borosil, and many more. SuperProcure contributes directly to the bottom

📌 Customer Service Executive in Kolkata
🏢 SuperProcure
📍 Kolkata