Why this role exists

Every call, every agent, every AI interaction on JustCall generates signals.
Sales managers want to know if their team is performing. Support leads want
resolution rates and CSAT. Business owners want to connect conversations to
revenue.

We have the data. We have AI. What we don't have yet is the system that ties it
all together and puts it in front of the people who need it.

That's what this role builds.

We're building analytics as a first-class product - the pipelines, data models,
and AI-powered insights layer that give businesses a real window into how their
teams perform and their conversations convert.

What you'll actually do

* Design and build backend systems powering analytics - dashboards, aggregation
pipelines, reporting APIs, and data delivery at scale

* Own data architecture decisions: schema design for OLAP workloads, query
optimization, partitioning strategies, and indexing across large multi-tenant
datasets

* Drive scalability work - horizontal scaling, async pipelines, caching layers,




and handling high-volume event ingestion without degradation

* Wire AI into the analytics layer - LLM-powered summaries, anomaly detection,
natural language querying on structured data - you're the engineer making it
work in production, not a researcher experimenting in a notebook

* Instrument and own observability for the analytics layer - latency tracking,
pipeline health, data freshness SLAs

* Experience working in cross-functional teams, including product managers,
engineers, and designers. Ability to build relationships and influence
stakeholders at all levels of the organization.

* Contribute to architectural discussions, and raising the engineering bar
across the team

What we're looking for

* Bachelor's degree in Computer Science, Mathematics, a related field, or
equivalent practical experience

* 5+ years of qualified software engineering experience in a real product
environment

* Strong backend fundamentals: you're comfort

📌 Software Development Engineer III (Noida)
🏢 Saas Labs
📍 Noida