Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through cutting-edge strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled

Position Summary

Level: Lead Business Transformation Architect

As a Lead Business Transformation Architect/ Specialist Master at Deloitte Consulting,



you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.

Work you’ll do:

We are seeking an experienced NICE CXone CCaaS Architect to lead the design, deployment, and continuous optimization of enterprise contact center solutions on the NICE CXone Mpower platform. This is a senior technical role that blends deep platform expertise with architectural thinking and client advisory capability — someone who can build a complex omnichannel contact center from the ground up just as confidently as they can assess and modernize an existi

📌 Nice CXone- Lead Business Transformation Architect- Sales (Chennai)
🏢 Deloitte
📍 Chennai