City : Mohali
State : Punjab (IN-PB)
Country : India (IN)
Requisition Number: 45730
Job Title : Application Delivery Lead P&S; Finance
Grade : Depury General Manager
Main Accountabilties:
- Play role of SAP Finance lead (FICO, FSCM, and other areas) in P& S projects driving for project requirements and focusing on continuous improvement ,standardization across the function from a process, people, and technology perspective
- Ownership of design, implementation, and end to end governance of the SAP FI, CO, FSCM management solutions & processes.
- Responsible for delivery of SAP ATR Projects and also support delivery in FI and CO
- Partner with RTR & GBS (Global Business services) teams for process improvements and transformation.
- Ensure the team adheres to SAP best practices and change control procedures for Global support and change control processes.
- Analyzes business needs and works with stakeholders to propose and deliver effective support and solutions.
- Coordinate support with global and regional support centers to ensure support and solutions are delivered is accordance to change control procedures in place.
- Manages appropriate alignment of support to business needs.
- Establish and implement metrics that measure support center performance.
- Provides analysis for support management, matrices and KPIs.
- Provides governance for overall service management for production support for all SAP application.
- Resource usage tracking and ensure the optimized usage of resources.
- Conducting and coordinating regular support status review meetings and tracking of the open points and assigned task’s status.
- Facilitate improvements to the support management processes.
- Serves as a member of the Global SAP Leadership team to improve the overall support and delivery quality of solutions.
- Working with IS and IT applications, infrastructure, business, and project teams to define processes and procedures to monitor systems, rapidly respond to incident tickets an