Job Purpose:
The Cash & Collections Analyst is primarily responsible for managing and reducing outstanding accounts receivable balances by engaging with customers, resolving billing issues, analyzing payment trends and ensuring timely collections and cash applications, additionally the candidate should possess cash application knowledge as a secondary skillset. The role requires solid analytical skills, communication, and the ability to build relationships with internal and external stakeholders to optimize cash flow and reduce credit risk.
Essential Functions:
- Initiate communication with customers to request and arrange payments promptly, using tact and professionalism with calling a primary mode of communication.
- Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise.
- Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA.
- Promptly resolve billing,
cash apps and Accounts Receivable issues while identifying potential opportunities for process improvement.
- As part of secondary skillset of cash applications knowledge. The candidate is expected to work 50% of the work in cash applications.
- Communicate and coordinate with internal departments to address any outstanding payment issues or customer concerns.
- Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
- Issue collection and lawsuit letters as necessary, adhering to legal guidelines and employing persuasive language when appropriate.
- Assist in handling special projects assigned by the management, utilizing problem solving skills and attention to detail.
- Reviews all aged invoices periodically to identify potential bad debts and subsequent write-offs
- Conduct account reconciliations to resolve disputes, short payments, or un