Note:- Only Night Shifts. ( The candidates are not willing to work in night shifts in general. The shifts will be rotated once in three months; they need to adhere to the policies and cannot reject the shift.)
Job Description
Standard for all Tracks
Primary requirements 4+ years of experience in
Windows Administration
PKI
KERBEROS
Group Policies
Replication
Networking
Performance Tuning
Patch Management
Windows Upgrades into production setting
Windows Hello
Distributed File System DFS maintenance and design
Active Directory Federation Services ADFS infrastructure management
Directory integration with Microsoft Azure via Azure A D Connect
including customer facing or customer support roles
Need to be flexible to work in shifts following US holiday calendar Majority work time will be EST time zone
Soft Skills
Leadership handle technically challenging and politically sensitive customer situations
Strong communications skills Excellent spoken and written English communication
Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable
Demonstrable troubleshooting skills
Cross team collaboration
Active Directory
Multi forest management within the Active Directory as well as dealing with one way and two way trust relationships and ADFS
Active Directory re structuring and object migration
Group Policy design management and troubleshooting
Active Directory replication topologies including Site Sitelinks and Bridgehead Servers
DNS Server management including DNS zone migration design and configuration