Location- Bangalore
Experience required in team handling and managing strategic accounts

Role Overview
:We are looking for a result-driven Key account manager to lead strategic client relationships and ensure the delivery of exceptional service. The role requires solid ownership of key accounts, team leadership, the ability to lead teams to consistently meet account objectives and SLAs and driving revenue growth through effective relationship management, operational execution, and collaboration with internal stakeholders

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Key Responsibiliti
esOwn and drive daily, weekly, and monthly targets across assigned accoun
tsDrive target achievement through the team on a daily basis, including tracking performance and corrective actio
nsConduct daily reviews / huddles to monitor progress, address gaps, and prioritize tas
ksLead, manage, and motivate teams to deliver on account objectives, service SLAs, and revenue goa
lsMonitor team KPIs, productivity, and performance metrics to ensure consistent delive
ryAct as an escalation point for critical client and operational issu




esCollaborate with internal and external stakeholders to build credibility and strong working relationships with senior management and enterprise clien
tsEnsure high levels of customer satisfaction, retention, and long-term partnership grow
thIdentify opportunities for process improvement, efficiency, and service optimizati
onPrepare and present performance reviews, MIS, dashboards, and reports to senior leadersh
ipDrive a culture of accountability, ownership, and continuous improvement within the te
amExcellent customer service skills in the areas of problem-solving, task prioritization and follow-u
p.Ability to work well in a team environme
ntCollaborate with internal and external resources in order to gain credibility with senior managemen
t.Proactive and self-driven with a great sense of ownersh
ipGood in negotiation and persuasi

on
Experie
nce4 to 9 years of experience in key account managem
entExp

📌 Key Account Manager (Bengaluru)
🏢 Delhivery
📍 Bengaluru