-Analyzing Customer complaints and resolving within TAT
-Follow-ups with the respective departments for the ticket resolution .
-Preparing funnel report for complaint for customer service.
-Analysis of the repeated cases for reduction.
-Handling cases for different bureaus to resolve disputes.
-Handling customer transaction related disputes.
-Analysis of Complaints data for regulatory reporting.
📌 Customer Support Executive (Mumbai)
🏢 PayU
📍 Mumbai
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