Objective
Monitor the availability of the operational IT applications, infrastructure, platforms, and devices, as well as the automated workload processes (batch) in order to prevent downtime and/or to guarantee the continuity of business-critical batch processes, in accordance with the predefined SLEs.
Key Responsibilities
Monitor, handle and solve IT events/Incidents:
Monitor IT Events and carry out the control actions associated with each event.
Take action to solve IT incidents based on instructions, agreements and/or documented solutions, or escalate IT incidents.
Register IT incidents and (research) actions already taken; actively monitor SLEs.
Continuous batch processes
Proactively monitor the workload automation environment (batch) and take the appropriate action(s) in case of detected problems and/or delays.
Realize IT service requests
Carry out specifically assigned ICT service requests on demand and in accordance with instructions in the context of IT infrastructure and workload automation.
Realize IT changes
Carry out IT changes in case of 'Move to Production',



within the specified 'change window' and in accordance with instructions and procedures.
Developed craftsmanship
Invest in the personal and technical development, keeping knowledge up to date by following training and coaching.
KeyActivities:
- Main focus is to monitor the IT Infrastructure of Colruyt Group (24x7x365) using the tools OMI, BMC Control-M, Dynatrace, Tivoli etc. and trigger relevant actions.
- Handle IT Infra events (Basic) based on their priority and trigger relevant actions by following the instruction text/KBs.
- Handle Batch events (Basic) and batch cancels(e.g. rerun, force ok, put on hold etc.) as requested by the end users.
- Handle incidents (Create / modify / escalate / close)as relevant.
- Perform the SYST Batch Om buds tasks Independently after 1 month of hands-on experience.
- Perform Operational tasks (as Om buds) of Prod workplace under guidance.
- Execute Standard(Ba

📌 Administrator IT Operations (Coimbatore)
🏢 Colruyt IT Consultancy India
📍 Coimbatore