Essential Functions: Conduct Transaction Monitoring as per guidelines defined in
the QSD • Provide feedback to associates based on monitoring results • Prepare
transaction monitoring reports and ensure timely and accurate reporting •
Conduct ongoing analysis of quality performance and recommend actions for
improvement at associate / process level • Update Prompt with performance data
to ensure timely and accurate reporting of SLAs • Participate in calibration
exercises on a regular basis to ensure consistency in measurement. • Work
closely with Trainer / SME and Operations team to conduct team huddles • Perform
transaction processing as per defined policies and procedures • Co-ordinate all
process improvement initiatives with process Black Belt.
📌 Senior Executive-Business Process (Noida)
🏢 EXL
📍 Noida
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