What you will be doing (Role Accountabilities)

Work across various delivery methodologies (C2M, Agile, NRB, Hybrid), combining structured process design with Agile delivery execution
Self-manage portfolio developments and launches to meet time, cost, and quality targets
Lead and support squad delivery on a day-to-day basis, ensuring alignment with roadmap, timelines, and budget constraints
Design, build, and present E2E operational process models (as-is and to-be), including impact analysis and optimization opportunities
Identify pain points and drive improvements to customer and operational experience
Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, refinement sessions, and demos
Actively contribute to backlog management, working with Product Board and Jira to track epics, features, requirements, and risks
Shape business requirements, user stories, and acceptance criteria in collaboration with business and technical stakeholders
Provide validation of delivered requirements, including first-level acceptance and operational readiness




Identify risks, issues, and dependencies, ensuring visibility and driving mitigation across squads and stakeholders
Challenge unmitigated risks, defects, and delivery blockers in an objective and solution-focused manner
Partner with internal and external stakeholders, including suppliers, to resolve delivery challenges and ensure successful outcomes
Manage virtual team interactions and escalations to maintain delivery momentum
Drive collaboration across squads and tribes, ensuring dependencies are effectively managed
Foster a high-performance, continuous improvement culture within the squad
Support operational readiness through development of procedures, artefacts, training needs, and validation scripts
Ensure ARIS process models are created, maintained, and published in line with quality standards
Provide post-launch hypercare support and monitor feedback loops for continuous optimization
Input in

📌 Process Design Specialist (Bengaluru)
🏢 BT Group
📍 Bengaluru