A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services.
As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.
Primary Skills
Key Responsibilities:
Delivering the contracted scope to the client and manage the contract obligations for the client
Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion
Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.
Accountable for engagement budget and actuals,
delivering the contracted revenue and margin
Deep dive into operational issues resolution and building proactive control environment to prevent operational issues
Bringing inspiration and recent industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology
Strong understanding and proven record of applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes
Accountable for organic growth of the engagement or portfolio of engagements
Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client
Leading partnerships with key stakeholders, including clients, partners,