Job Title: Senior Analyst – IT Asset Management (ServiceNow CMDB/HAM/SAM)

Job Summary
We are seeking a detail-oriented and experienced Senior Analyst – IT Asset Management (ServiceNow CMDB/HAM/SAM) to support the governance, maintenance, and optimization of the organization's Configuration Management Database (CMDB) and IT Asset Management processes. The role will be responsible for ensuring data integrity across Hardware Asset Management (HAM), Software Asset Management (SAM Pro), and Configuration Management Database (CMDB), while supporting asset lifecycle management, compliance, reporting, and enterprise integrations.
The ideal candidate should have solid hands-on experience with ServiceNow CMDB, HAM, SAM Pro, ITIL processes, and asset governance within a large enterprise environment.

Key Responsibilities
ServiceNow CMDB & Configuration Management
Create, update, and maintain Configuration Items (CIs) and ensure the accuracy of attributes such as Location, Assigned User, Installed/Operational Status, Operating System, IP Address, Support Group, and SLA associations.




Maintain CI relationships and support the Common Service Data Model (CSDM).
Ensure synchronization between IT Assets and CMDB records.
Perform routine CMDB health checks to identify and resolve duplicate, orphaned, or stale Configuration Items.

Hardware & Software Asset Management
Support the complete hardware asset lifecycle, including procurement, allocation, reassignment, recovery, and disposal.
Maintain stockroom inventories, asset transfers, tagging, and scanning activities.
Manage software asset records, entitlement data, and allocation/deallocation activities using ServiceNow SAM Pro.
Support software normalization and reconciliation activities.
Monitor and validate data received from ServiceNow Discovery, Agent Client Collector (ACC), Active Directory/Azure AD, Workday, Azure, AWS, ManageEngine, and other integrated systems.
Investigate and resolve data discrepancies, failed synchronizati

📌 Senior Analyst IT Asset Management (Bengaluru)
🏢 Sagility
📍 Bengaluru