In this role, you will:
- Operational Excellence
- Incident Management: Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers.
- Problem Management: Identify and resolve recurring issues through thorough root cause analysis and long-term solutions.
- Process Improvement: Continuously evaluate and enhance operational processes to improve efficiency and effectiveness.
- Collaboration and Communication
- Cross-functional Collaboration: Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution.
- Stakeholder Communication: Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives.
- Cross-Functional Collaboration: Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
- Strategic Planning and Execution
- Operational Strategy:
Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.
- Resource Allocation: Efficiently allocate resources to ensure optimal team performance and support for critical projects.
- Cost Management: Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions.
- Quality Assurance and Release Management
- Quality Standards: Ensure that all releases and updates meet the highest standards of quality and reliability.
- Release Coordination: Oversee the release management process, ensuring smooth and productive deployments with minimal disruption.
- Team Leadership and Development
- Lead and Manage Teams: Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues.
- Mentorship and Training: Provide guidance, mentorship, and professional development opportunities to team members.
- Performance Management: Set performance goal